Frequently Asked Questions
Everything you need to know about your Pro Lash experience.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for those needing their lash supplies sooner.
What is your return policy?
Due to the hygienic nature of beauty products, we only accept returns on unopened and unused items within 30 days of purchase. Please contact our support team to initiate a return.
Are your lashes cruelty-free?
Yes, all Pro Lash products are 100% cruelty-free. We use high-quality synthetic PBT fibers to mimic the look and feel of natural hair without the use of animal products.
Which adhesive is best for sensitive eyes?
We recommend our ‘Gentle Bond’ adhesive, which is formulated without carbon black and cyanoacrylate-fumes to minimize irritation for sensitive clients.
Do you offer professional discounts?
Absolutely! Certified lash technicians can apply for our Pro Program to receive exclusive bulk pricing and early access to new product launches.
How do I track my order?
Once your order ships, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery status in real-time.