Returns & Exchanges

At Pro Lash, we want you to be completely satisfied with your professional beauty supplies. If you are not happy with your purchase, we offer a 30-day return policy for unopened and unused products to ensure the highest hygiene standards.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

• 2.
  Package Your Items

  Securely pack the unused products in their original packaging, ensuring all protective seals are intact to qualify for a full refund.

• 3.
  Ship It Back

  Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.